Privacy Policy

Last updated: August 27, 2026

Beyond Nutrition & Health (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit chilliwackvitamins.com, shop with us, join the Good Health Club, complete a form or survey, book a consultation, communicate with our team, or otherwise use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information such as your name, email address, phone number, and mailing address.
• Account, membership, booking, purchase, and transaction information.
• Information you voluntarily provide through Find My Best Fit, consultation requests, surveys, product questions, or other forms, including health goals, preferences, medications or supplements, and relevant wellness information.
• Communications with us by phone, voicemail, email, SMS, website chat, social media, or in person.
• Technical information such as IP address, device and browser type, pages viewed, cookies, and website analytics.

Please provide only information that is relevant to your request. Our website and retail services are not a substitute for emergency or medical care.

2. How We Use Information

We may use personal information to:

• Respond to questions, provide product guidance, and personalize your experience.
• Determine whether store staff, Jonny, or Sherine may be the best next step for your needs.
• Schedule and manage consultations, reminders, follow-ups, and customer service.
• Process purchases, payments, returns, memberships, and rewards.
• Send service messages and, where permitted, promotional emails or text messages.
• Operate, secure, troubleshoot, and improve our website, forms, communications, and services.
• Meet legal, regulatory, accounting, fraud-prevention, and recordkeeping obligations.

3. Consent and Marketing Choices

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law. You may withdraw consent, subject to legal or contractual limits and reasonable notice.

You may unsubscribe from promotional emails using the link in the message and opt out of promotional text messages by replying STOP. You may still receive necessary service, appointment, or transaction-related communications.

4. How We Share Information

We do not sell or rent personal information. We may share information with trusted service providers that help us operate our business, including website hosting, GoHighLevel, email and SMS delivery, appointment scheduling, Practice Better, payment processing, e-commerce, analytics, IT support, and professional advisers. These providers may use information only as needed to perform services for us or as permitted by law.

We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent.

5. Payments and Online Shopping

Payment information is processed by our payment and commerce providers. We generally do not receive or store complete payment card details. Purchases made through an externally hosted shop may also be governed by that provider’s privacy terms.

6. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve performance, and support marketing. You can adjust cookie controls in your browser. Disabling certain cookies may affect website functionality.

7. Health and Wellness Information

Information shared through Find My Best Fit, booking forms, consultations, or messages may include sensitive health or wellness details. We use this information only to respond to your request, route you to the appropriate team member, personalize guidance, maintain appropriate records, and meet applicable obligations. Product and wellness guidance does not replace advice, diagnosis, or treatment from a qualified healthcare professional.

8. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide services, and to meet legal or business requirements. We use reasonable administrative, technical, and physical safeguards; however, no online or electronic system can be guaranteed completely secure.

9. Access and Correction

You may request access to, or correction of, personal information we hold about you, subject to applicable legal exceptions. We may take reasonable steps to verify your identity before completing a request.

10. Children’s Privacy

Our website is intended for adults. A parent or legal guardian should provide consent and communicate with us when services or products are requested for a minor.

11. External Links and Services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

12. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. The “Last updated” date shows when the policy was most recently revised.

13. Contact Us